Our commitments

Contact Us

Chat, phone, e-mail, check artworks…


Chat directly with a member of our team by clicking on the button “May I help you?”



+33 9 82 27 85 94


 


Online 7/7  – 24/24
From Monday to Saturday | 9.00 – 19.00 (CET)


DELIVERY

By professional shippers

After validation of your order UN SPACED ensures the shipment of your acquisition to the location of your choice. Great care is taken in the packing of your pièce of art and your order will be delivered as promptly as possible by our carrier. You may also choose to personally collect your order from either UN SPACED or the artist directly. This option will be proposed during the order validation step

DELIVERY FEES

Transparency

Delivery fees are paid for by the récipient and are stated on your invoice in addition to the price of the item(s) purchased. They are estimated as per our carriers’ price grid and vary according to the destination and/or nature (size, weight) of the pièce. Thèse costs appear only after validation of your shopping cart and notification of the delivery address. Note that some of the artwork found on UN SPACED requires an in-situ installation in which case our team will need to by in touch with you by email or téléphone in order to arrange shipping and installation.

SECURE PAYMENT

 By CB or bank transfer

Secure payment is guaranteed by PAYBOX by VERIFON. AH transactions are conducted via a secure protocol and 3D secure identification technology. We have chosen Paybox by Verifon for ifs optimum security conditions guaranteeing the confidentiality of your banking information. UN SPACED itself has no access to any such data. For more information about secure payment we invite you to visit the Paybox website.

 

FREE EXCHANGES

Within 14 days

In the event of your acquisition not meeting your expéditions, let us, at UN SPACED, know within the 14 days following réception of your order. Please return the artwork undamaged in ifs original packaging with ifs certificate of authenticity and your invoice. The return fees remain at your charge. Your purchase will be refunded in the 30 day period following reception and inspection of the returned piece.

3X PAYMENT

Free of charge

You may pay for your purchases by check, bank transfer or crédit card. To facilitate your acquisitions a 3 installment payment option is proposed without any additional charge when using your crédit card. The payment options are chosen after clicking on the « Acquire this work » button on the artwork page of your choice. We are at your disposai for any related questions.

DELIVERY TIME

Guaranteed

Following the validation of your order UN SPACED informs the concerned artist of your purchase and requests the packing and shipping of your acquisition. Delays may vary depending on différent fair and exhibition schedules (up to 7 business days). When the packing process is over the artwork will be delivered to you following our carrier’s deadlines (1 to 7 days). UN SPACED keeps you updated on every step via email.

A PROBLEM ?

Refunds or exchanges

UN SPACED takes every précaution concerning the storing and shipping of i f s artwork. Nevertheless, if a pièce of art is damaged on réception please notify us immediately. Email us photographs of the damaged artwork and ifs original packaging. Subject to satisfying the return policy you will receive an exchange or full refund.

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